1. When is your
account debited?
If you pay by credit card, your account is
debited as soon as your order is accepted and we deal with it immediately.
As for delayed payments (checks, post orders,
bank transfers) your parcel is sent as soon as we have received your payment.
2. Means of
payment.
To pay for your purchases, we offer different
means of payment.
2.1. By credit card online.
For maximum security, we have chosen to develop
our own way of secure payment. It is done through an encoding technology called
SSL (Secure Socket Layer) which is the most liable and the most frequently used
on the net nowadays. Your credit card number and expiration date remain
encrypted and will never appear non-encrypted on the net. We accept the French
“Carte Bleue”, Visa and Eurocard-Mastercard.
2.2. By check.
You can pay by check. Your order is dealt with
immediately and we send your items as soon as we have received your check.
2.3. By bank transfer.
When your order is completed, chose “other
payment” and send us an email telling us you wish to make a bank transfer; we
will send you our bank details. Your order will be validated as soon as your
transfer is accepted.
2.4. By post order.
All you have to do is print your bill and go to
a post office to ask for a post order payment. You pay the amount of your order
cash, and then you email the first part of the order plus the bill to
LESSCULPTEURS.COM (you can also choose to send it all by post)
2.5. By spread payment
If your order is €150 or more you can spread
your payments (free of charge). Once you have completed your order, all you
have to do is to send us an email to inform us you wish to spread your payment.
Once your request is accepted you will have to send us several checks that we
will cash at different dates. The whole process is free of charge for the
customer.
3. Secure payment.
We first wish to inform you that when you use
your credit card on a regular basis for everyday payments, it is scarcely as
secure as it is on our website, since we use the most efficient encrypting
technology. Indeed your bank details are not encrypted when you use your credit
card to pay the bill at the restaurant for example or when you give them on the
phone for one reason or another.
Our priority is unconditional maximum security
for online payments.
- Security:
your bank details are encrypted
- Confidentiality: the deatails are not stored on our data-base
server
- Insurance:
all our transactions are insured
- Fraud
control: the consumer’s identity is checked
3.1. Data encrypting process
The secure payment by credit card system that
we chose to use is relying on the data encrypting technology called SSL, which
is the best system. It consists of encrypting your details on your own computer
terminal, before they are transferred via the internet.
More precisely, when you purchase on our site,
you are informed that you are entering a secure area, in which you can leave
your bank details. The only information spread on the net is a random number
with no link whatsoever with your card number.
3.2. Confidentiality
We never store your bank details on our
servers. That is why you have to give them every time you purchase on our site.
If you were shopping in a physical store, the
equivalent would be as if we did not show a number which had a logical link
with your card number on the receipt, and as if we destroyed it once you have
left the store.
3.3. Fraud control.
LESSCULPTEURS.COM has a way of checking orders
which is meant to insure that nobody is using anybody else’s bank or personal
details without their knowing. Thus, the customer may be asked to fax, send by
post or email to olivieressculpteurs.com a copy of his/her identity card and a
proof of domicile. The order will be validated only after we have checked the
documents and judged them acceptable.
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